COVID-19 Updates

The Office will remain closed to the Public for the remainder of the State of Emergency

For account changes download the form here.

Fill out and place in Dropbox on Smith St side of building or email it with a copy of photo ID to Northwestwater@frontier.com

There are also copies of the form inside info box at our customer station also located on Smith st. side

Ohio COVID-19

CDC

Ohio EPA COVID-19

March 31, 2020 Emergency Order

Implementation Guidance for Ohio Public Water Systems to Comply with Reconnection Requirements Under Ohio HB 197 (3-31-2020)

Flushing  Home Plumbing When Service is Restored 

  • We understand this is a stressful time for our community and for the households we serve. Please know that we are here for you and are committed to taking all steps necessary to maintain safe, reliable water service.

  • You can continue normal use of tap water.

    • The U.S. Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual.

    • COVID-19 has not been detected in drinking water supplies

    • According to the U.S. Centers for Disease Control and Prevention (CDC): “Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” The World Health Organization adds that the “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.”

    • Handwashing using tap water is critical to preventing the spread of COVID-19. CDC and other health organizations recommend frequent handwashing for at least 20 seconds each time. Up-to-date information from EPA on COVID-19 and water can be found here.

    • Remember that your toilet should not be used as a trash can. Do not treat other items like toilet paper. Please do not flush paper towels, “flushable” wipes, napkins, tampons, cotton balls, dental floss or other substances. Flushing nonbiodegradable items can result in backups and overflows.

  • We are prepared to keep safe water flowing.

    • We are well-prepared to continue providing water service throughout this pandemic. We have staff and infrastructure in place to maintain water service around the clock to help keep families healthy, clean and hydrated.

    • Given the importance of hygiene and sanitation to prevent the spread of COVID-19, we are postponing water shutoffs until further notice.

    • It’s also important to remember that when homes are returned to service after an extended period of time, thorough flushing may be required. See recommendations and resources